Refund Policy

Credit packs

We have a 14-day refund policy for credit packs. You have 14 days after buying a pack to request a refund, as long as the pack is unused.

A pack is unused if your purchased credit balance still includes all of that pack's credits. Free monthly credits are spent first, so using those doesn't affect a pack.

Once any of a pack's credits have been used, or after 14 days, that pack can't normally be refunded. You can buy a different pack at any time.

How to request a refund

Email support@colorly.ai from your account's email address, or message us from the contact page.

We'll let you know if your refund is approved. If it is, we'll remove that pack's credits from your account and refund the amount you paid, after any promo code, to your original payment method within 10 business days. Your bank or card company may take longer to process and post it.

If more than 15 business days have passed since we approved your refund, please contact us.

Problems with a drawing

If a drawing fails to generate, its credit is returned to your account automatically, so you don't need to ask. Each page also gets 2 free redos or changes, so you can fix most results without spending another credit.

If you were charged incorrectly or something else went wrong, please contact us right away so we can look into it and make it right, even if the pack has been used or 14 days have passed.

Free credits

Free monthly credits have no cash value and can't be refunded.

Your legal rights

This policy doesn't limit any refund or cancellation rights you have under consumer protection laws where you live.